Air Crochet

Use of patterns

©Jeanette Bøgelund Bentzen - all rights reserved. 

The patterns are for private use only. They may not be photocopied, sold or distributed as a whole or in parts.
Sale of products made from my patterns is also prohibited.

Payment

All prices on the website are in DKK, Danske Kroner and include VAT and delivery costs are NOT included. Air Crochet accepts online payments with; Dankort, Visa / Dankort, Visa, Mobilepay Online, Apple Pay. We do not charge any kind of transaction fee on your purchase. Payment for the order will only be deducted from your account when the item is shipped or the virtual product has been created unless otherwise agreed or stated in your order. Air Crochet uses a secure payment server that encrypts all information with SSL protocol, which means that the connection is completely secure.

Preorder / Forudbestilling

Når du køber produkter på pre-order, betyder det at du bestiller en vare med længere leveringstid end normalt, da varen ikke kan afsendes ved ordremodtagelsen.

Har du bestilt en pre-order vare, vil du altid kunne finde leveringstiden på produktet på selve produktsiden.

Har du både lagt alm. varer og bestillingsvarer i din kurv?

Så vil hele din ordre først blive sendt når dine bestillingsvarer er på lager igen (gælder IKKE digitale varer). Ønsker du i stedet at få leveret dine alm. varer med alm. leveringstid, så skal du lægge dine ordrer seperat. 

Bemærk at vi normalt først trækker pengene for din ordre, så snart de bliver afsendt fra vores lager. Men ved pre-orders/forudbestillinger, vil vi trække pengene for hele din ordre før afsendelse, og der vil dermed forekomme en forudbetaling af ordren.

VIABILL

Divide the payment with ViaBill. It is interest and fee-free up to DKK 2,000. Read all the details regarding. payment with ViaBill here:

https://viabill.dk/forretningsbetingelser

Delivery

We send packages 1-2 times a week - the delivery time for your order is usually 2-4 business days with GLS.

Air Crochet ships goods with the following:

In Denmark: GLS - Business, GLS - Private, GLS - Parcel Shop, Post Nord Parcelshop.

Sweden: Post Nord.

Shipping is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery". All orders sent with GLS and Postnord also receives a tracking number.

Gratis fragt

Der er gratis fragt i Danmark for ordre over 500,- (eksklusiv fragtomkostninger).

Gratis fragt gælder kun til GLS pakkeshop.

OBS: Desværre kan fragtsystemet ikke medregne digitale order, så her vil du blive opkrævet fragt, på trods af at din ordrer er over 500,- . Vi vil derfor refundere fragten manuelt, såfremt du selvfølgelig har valgt GLS pakkeshop.

Return

There is a 14-day full right of return on physical items purchased on our webshop unless otherwise agreed or stated in your order.

The period is calculated from the day you receive your order. You will bear any return costs yourself, just as the choice of carrier is your own. Cancellation must be reported to us no later than 14 days after the purchase, and from the cancellation the order must be received by us no later than 14 days after you have informed about your use of the right of withdrawal. The notice must be given per. mail to hello@aircrochet.com, where you must clearly state that you wish to use your right of withdrawal. It is up to Air Crochet to assess the condition of the item. If the product has been tested in addition to what is necessary to determine the product's nature, properties and function, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. We recommend sending back in packaging that protects the item, preferably the original.

If an order is not picked up at the delivery-shop and returned, we consider it a cancelation of the order and the cost for the return-shipping will be withdrawn from the purchase-amount when refunding the money.

DIGITAL PATTERNS

Please note that there is no right of withdrawal on digital goods.

IMPORTANT - LIMITED DOWNLOADS AVAILABLE!
It is your own responsibility to save digital patterns (the PDF-files) to your computer or device! 
You only have a limited downloads available for a digital pattern!

After the 1th of November 2023 I will NOT re-anable download for you, if you have reached the download-limit for a pattern.

Digital book

It is not made possible to print digital books in high resolution.

Right of complaint

In accordance with the Danish Sale of Goods Act, a 2-year warranty is given on products. Complaints apply to errors in software, material and / or manufacturing. Complaints must be notified to Air Crochet within a reasonable time after having discovered errors. The complaint does not apply to faults or damage due to incorrect operation of the product. Air Crochet covers the return costs to a reasonable extent. We do not accept packages sent on COD. Complaints are sent to our warehouse:

Air Crochet

Data processing

When you buy an item and pass on the information yourself, we receive customer data. As data controller, we process your personal information securely and confidentially. Your personal information will only be used and stored for the purposes for which it was collected. We use third parties to process some of our information, including in our cargo handling, which has not been developed by Air Crochet. We have entered into data processor agreements with our partners as a guarantee that they comply with applicable rules on the protection of personal data.

Complaints

You can send an email to Air Crochet if you want to contact us, have questions or want to file a complaint. We strive to respond within 2-3 business days. If you wish to complain about a product purchased on our webshop, a complaint can be sent to:

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform: http://ec.europa.eu/consumers/odr/.